Fox & Farley Increases Client Focus with Client Profiles
“I really can’t imagine trying to run a practice without Client Profiles. It allows us to look at so many different things about our files without ever having to go to the file room, it’s amazing. I have reviewed various case management applications and firmly believe that CP is vastly superior to these products.”
Deborah L. Brown
Office Manager
Fox & Farley
865-457-6440
debbibrown@foxandfarleylaw.com
Clinton, Tennessee-based Fox and Farley (F&F), a 10 user firm including four attorneys and six full time staff members, specializes in personal injury, workers compensation, product liability, social security, domestic relations and criminal work.
Since starting the firm in late February 2003, founding attorneys Bruce D. Fox and Michael S. Farley have led the firm to unprecedented growth now surpassing 500 open files. With growth comes the challenge of leveraging technology designed to accommodate expansion, and in the case of F&F, the increased need for sophisticated case and financial management software.
According to Deborah Brown, F&F’s long time office manager and primary administrator, having a reliable case management system that serves as the entry point for all client interaction is invaluable. “Every aspect of every job runs through Client Profiles including all interrogatories , word processing, scheduling, contact and conflict management, and all accounting, including tracking of medical expenses (critical in personal injury cases) and special damages.”
Ms. Brown, who has been relying on Atlanta-based Client Profile’s case management solution since 1999, utilizes a majority of the system’s financial management modules including cost and fee ledgers, accounts payable, and all monthly financial reporting functionality. On the case management side, the firm uses Client Profile’s document merge and file open/close capabilities as well as the extensive Client Profiles/Outlook email integration functionality.
Key Differentiators
“Client Profile’s client service is second to none. Whether we are troubleshooting or I’m getting best practice advice from an application specialist, the Client Profiles team goes above and beyond to provide me with timely solutions,” adds Ms. Brown.
Beyond stellar support, Client Profiles provides a high level of integration that is unmatched in the industry. Due in large part to the companies close alliance and partnership with Microsoft and its tight integration with popular Microsoft products such as Outlook and Word, F&F has the reassurance that the system will not only seamlessly integrate with other software applications, but remain financially stable and profitable.
Also critical for smaller and large firms alike, is the ability to enter data in one place, one time, and be able to view and share centralized, updated information internally and with clients. “Thanks to Client Profiles, all of our users, and especially our attorneys, have immediate access to the latest financial and case information. This is invaluable when you are discussing details with clients. They appreciate and respect a knowledgeable legal partner.”
In summary, I think anyone who has a burgeoning practice or is looking for a better case management tool, should consider a comprehensive application such as Client Profiles. Our staff, although highly efficient, could not stay on top of our practice without Client Profiles. The application allows us to look at so many different things about our files without having to go to the file room; it’s amazing.
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